What’s included with my ticket price?

Is this event for me?

What kind of drinks are available?

What if I don’t like Gin or Rum?

How much does the Festival cost and how do I buy drinks?

Will there be entertainment, seating and food?

Will there be a photographer?

Do I need to print my ticket off before I arrive?

Does the ticket have to be used by the person named on it?

If I go out, can I come back in?

What if I need a refund?

How do I contact Gin & Rum Festival?

What happens if the Festival is postponed or cancelled?

Can I transfer my tickets to another Festival?

Can I still claim my free items if I do not attend?

Are drink tokens refundable?

What free snack and drink will I receive with my ticket?

How do I claim my free drink via the app at the end of the event?

When will I get my shop order?

LEGAL STUFF – EVENTS

This is a strictly 18+ event, no one under the age of 18 (this includes babies/children in prams) will be allowed entry into our events. As this is an 18+ event you may be asked to show ID (Passport, Driving Licence or PASS Card) if you are lucky enough to look under 25. If you are unable to provide ID, you will not be admitted into the festival even with a valid ticket. Dogs are strictly prohibited at all Gin & Rum Festivals due to healthy & safety regulations surrounding our use of glass.

Gin & Rum Festival reserves the right to carry out photography and/or video recording at their events for publicity purposes and to reproduce images and footage on our website. By entering into this Agreement, you agree that Gin & Rum Festival and any party authorised by the Gin & Rum Festival may use such images in perpetuity and in any format whatsoever. You further agree that copyright in these materials is owned by Gin & Rum Festival. The current smoking legislation regarding smoking in public places applies at all of our festivals. The use of E-Cigarettes is not permitted at our festivals except in designated smoking areas. Please be aware that for your security, we may on occasion conduct bag searches on entry to the festival. Gin & Rum Festival reserve the right to make any changes to our Festival at any time.

To ensure that everyone can have an enjoyable experience, we reserve the right to refuse admission to disruptive or aggressive attendees even if a valid ticket is produced. No refund will be issued in this case.

Only food purchased within Gin & Rum Festival may be consumed within the event.

It is the attendee’s responsibility to take care of their Gin & Rum Festival cup. Cups and straws can be replaced at the retail price of £5.00 each.

It is the attendee’s responsibility to take care of all personal items. Gin & Rum Festival will not be held responsible for any loss, theft or damage to personal belongings.

LEGAL STUFF – SHOP

Orders must be placed before 10am (Monday – Friday & excluding weekends and bank holidays) to utilise the next day delivery system on ALL shop products & offers. Exclusions can apply when orders are placed outside of mainland UK, due to delays on delivery.

We charge a flat rate for any number of bottles to a single address, and any orders over £100 will qualify for FREE next day delivery.

Next Day Delivery is £6.95 as standard.

Please ensure contact information is correct during checkout to get notifications and tracking on your parcel. If you require any delivery instructions to your order, you can do this upon checkout. Alternatively, you can follow the tracking link where you can update the courier directly.

Our chosen courier, DPD, will send you an email with tracking information as each order is dispatched. You can use the tracking number to monitor your delivery and see where your parcel is currently held.