FAQ2020-09-02T14:32:25+01:00
What’s included with my ticket price?2020-09-02T14:40:04+01:00

Your ticket includes entry to the event, your own Copa Gin glass to take home, a satchel to carry it in, a reusable stainless-steel straw and an exclusive G&R guide on arrival. Complimentary samples from our guest distillers and admission to all masterclasses are also free of charge!

Is this event for me?2019-10-07T16:59:39+01:00

Our festival is suitable for all Gin and Rum lovers – whether you’re thirsty for knowledge or just want to let your hair down, this is the event for you! If you want to discover new favourites and become a gin master, your complimentary G&R guide and themed bars showcase over 120 Gins and Rums from all over the country and you can become a gin master at one of our masterclasses. Alternatively, bring along your friends and celebrate Gin and Rum from the dance floor! Our festival celebrates the diverse world of Gin and Rum drinkers and we have something for everyone.

What kind of drinks are available?2019-10-07T16:30:56+01:00

You will be spoilt for choice with over 120 of the best Gins and Rums on the market, including the best of British, spirits from around the world and a huge range of flavoured products. Our hand-picked products offer customers the chance to discover the highest quality Gins and Rums, many of which are exclusive to our festival.

What if I don’t like Gin or Rum?2019-10-07T16:31:53+01:00

For those yet to be converted to Gin and Rum, we also serve vodka, prosecco and Peroni, and cocktails are available in selected cities.

How much does the festival cost and how do I buy drinks?2020-09-02T14:41:00+01:00

2020 tickets to the Gin and Rum festival cost £15 and our bars operate on a token system. Tokens are £6 each and are available to buy at the token station on arrival via cash or card. Each token can be exchanged for a 35ml measure of any Gin or Rum with complementary premium tonic/mixer and garnish at any of our bars. When you leave, any unused tokens can be used for cash value towards a bottle at our Festival Shop

Will there be entertainment, seating and food?2019-10-07T16:33:21+01:00

Our award-winning resident DJ and live entertainment keep the party going throughout the festival, and delicious street food is available for sale from our on-site venders. Please note that this is not a seated event, although some venues may have some or limited seating available.

Will there be a photographer?2019-10-07T16:34:36+01:00

The Gin and Rum team will be taking photographs and video footage throughout the festival, and photos will be available on our Facebook page after the event. Feel free to tag yourselves and share these, and we would love for you to post your own photos on the event page!

Do I need to print my ticket off before I arrive?2019-10-07T16:35:41+01:00

Your tickets will be emailed to you and you can either print this and bring it with you or display them through a smartphone or tablet, as we scan the GR code. To avoid any delays, please have your ticket ready to be scanned.

Does the ticket have to be used by the person named on it?2019-10-07T16:43:12+01:00

No, as we understand that some people may purchase tickets at gifts.

If I go out, can I come back in?2020-09-02T14:41:28+01:00

You are free to come in and out of the festival but only during your designated session time – please remember to keep your glass and wristband with you at all times. Please note – once you have handed in your entry wristband, you will not be allowed to re-enter.

What if I need a refund?2019-10-07T16:41:09+01:00

Unfortunately, tickets for the festival are non-refundable.

How do I contact Gin and Rum Festival?2019-10-07T16:41:50+01:00

If you have any other questions, feel free to email us at info@ginandrumfestival.com

What happens if the festival is postponed or cancelled?2020-03-12T10:36:56+00:00

In the event that a festival is cancelled for any reason, tickets for The Gin and Rum Festival will be transferred automatically to a postponed date. If you cannot make this date, you can also transfer your ticket to any other date in that year’s calendar of events. A full list of alternative Gin and Rum Festivals can be found here: https://www.eventbrite.co.uk/o/gin-amp-rum-festival-16246756740

When will I get my shop order?2020-07-31T10:36:21+01:00

Delivery will take 2-3 working days; please ensure contact information is correct during checkout to get notifications and track your parcel.

LATEST COVID-19 STATEMENT2020-09-02T14:41:54+01:00

Following the most recent Government guidelines, The Gin and Rum Festival is happy to announce the return of our UK festivals in October 2020. Tickets are now back on sale and you can see all our latest dates here – we’re excited to welcome you back!

The last few months have been an unprecedented learning curve for us all, and the Gin and Rum Festival team have been working hard to make sure our customers and staff can return to the festivals safely. The health and safety of anyone attending our events is of paramount importance to us, and we will be prioritising this above everything else.

In the first instance, many of our festivals have been postponed to later in the year or to new 2021 dates. We hope that, by rescheduling some of our festivals, we can provide the best possible gin and rum experience whilst keeping you all safe.

We will be constantly developing and improving our health and safety procedures as the situation progresses, to ensure that they are in line with the very latest government guidelines. While the festival understandably must undergo some changes, we want to make sure we are COVID-19 safe while still creating an environment that our gin and rum friends will enjoy.

All COVID-19 procedures will be individually tailored to each venue and released to our customers closer to the festival date, to ensure that we are abiding by the most up-to-date measures and restrictions. You will be contacted via email before the festival, and all updates and statements will be released on each city’s Facebook Event Page. You can view all Facebook Event Pages here – please ‘Like’ the relevant page to be notified of any updates.

We have also been busy securing more 2021 dates and venues, to allow you flexibility with your booking. If you would like to move your tickets to a later date or an alternate city/venue, please email tickets@ginandrumfestival.com. You can view all festival dates here.*

Finally, we would like to express our gratitude for the hard work of all our Gin and Rum Festival staff, and the partners, traders and supporters who have enabled us to return safely. We would also like to thank you, our customers, for the understanding and adaptability you have shown our small team as we all learn to adapt to this new way of life. We can’t wait to be reunited in October!

Many kind regards,

The G&R Festival Team

*If you have any further questions, please email us at info@ginandrumfestival.com and someone will get back to you as soon as possible. Please note that we are currently working with a limited staff so response times may be impacted, and we are unable to monitor enquiries through social media as efficiently as emails.

LEGAL STUFF – EVENTS

As this is an 18+ event you may be asked to show ID ( Passport, Driving Licence or PASS Card) if you are lucky enough to look under 25. If you are unable to provide ID, you will not be admitted into the festival even with a valid ticket.
Gin and Rum Festival reserves the right to carry out photography and/or video recording at their events for publicity purposes and to reproduce images and footage on our website. By entering into this Agreement, you agree that Gin and Rum Festival and any party authorised by the Gin and Rum Festival may use such images in perpetuity and in any format whatsoever. You further agree that copyright in these materials is owned by Gin and Rum Festival.The current smoking legislation regarding smoking in public places applies at all of our festivals. The use of E-Cigarettes is not permitted at our festivals except in designated smoking areas.Please be aware that for your security, we may on occasion conduct bag searches on entry to the festival.

To ensure that everyone can have an enjoyable experience, we reserve the right to refuse admission to disruptive or aggressive attendees even if a valid ticket is produced. No refund will be issued in this case.

Only food purchased within Gin and Rum Festival may be consumed within the event.

It is the attendee’s responsibility to take care of their Gin and Rum Festival copa glasses. In the case of breakage, glasses will only be replaced at the retail price of £5.00 each.

It is the attendee’s responsibility to take care of all personal items. Gin and Rum Festival will not be held responsible for any loss, theft or damage to personal belongings.

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