FAQ2022-05-18T15:24:04+01:00
What’s included with my ticket price?2020-09-02T14:40:04+01:00

Your ticket includes entry to the event, your own Copa Gin glass to take home, a satchel to carry it in, a reusable stainless-steel straw and an exclusive G&R guide on arrival. Complimentary samples from our guest distillers and admission to all masterclasses are also free of charge!

Is this event for me?2022-11-17T12:02:29+00:00

Our Festival is suitable for all Gin and Rum lovers!

If you’re thirsty for knowledge or just want to party the night away, the Gin & Rum Festival is for you! Discover new favourites with samples from our hand-picked guest distillers, treat yourself at our themed Gin and Rum bars, and let your hair down with friends whilst enjoying music from our award-winning DJ and live entertainment.

What kind of drinks are available?2022-11-17T12:05:27+00:00

You will be spoilt for choice with over 120 of the best Gins and Rums on the market, including the best of British, spirits from around the world and a huge range of flavoured products. Our hand-picked products offer customers the chance to discover the highest quality Gins and Rums, many of which are exclusive to our Festival.

Still not convinced that Gin and Rum are for you?… No problem! Just head over to our Cocktail bar where you can find a selection of seasonal cocktails, authentic sipping Tequilas, Beer, and of course Fizz!

What if I don’t like Gin or Rum?2022-11-17T12:03:52+00:00

Still not convinced that Gin & Rum are for you?… No problem! Just head over to our Cocktail bar where you can find a selection of seasonal cocktails, authentic sipping Tequilas, Beer, and of course Fizz!

How much does the Festival cost and how do I buy drinks?2022-11-17T11:57:03+00:00

Tickets to the Gin & Rum Festival cost £15 and our bars operate on a token system. Tokens are £6 each and are available to buy at the token station on arrival via cash or card. Each token can be exchanged for a 25ml measure of any Gin or Rum with complementary tonic/mixer and garnish at any of our bars. When you leave, any unused tokens can be used for cash value towards a bottle at our Festival Bottle Shop.

Will there be entertainment, seating and food?2022-11-17T12:19:53+00:00

Our award-winning resident DJ and live entertainment keep the party going throughout the Festival, and delicious food is available for sale from our on-site venders. Please note that this is not a seated event, although some venues may have some or limited seating available.

Will there be a photographer?2022-11-17T12:26:58+00:00

The Gin & Rum Festival Team will be taking photographs and video footage throughout the Festival – photos will be available on our Facebook page after the event. Feel free to tag yourselves and share these, we would also love for you to post your own photos and tag @GinFestival and #GinandRumFestival!

Do I need to print my ticket off before I arrive?2022-11-17T11:41:52+00:00

Your tickets will be emailed to you, you can either print this and bring it with you or display them through a smartphone or tablet, as we scan the QR code. To avoid any delays, please have your ticket ready to be scanned.

Does the ticket have to be used by the person named on it?2019-10-07T16:43:12+01:00

No, as we understand that some people may purchase tickets at gifts.

If I go out, can I come back in?2022-11-17T12:28:15+00:00

You are free to come in and out of the Festival, but only during your designated session time.

What if I need a refund?2022-11-17T12:29:14+00:00

All tickets are non-refundable upon purchase.

How do I contact Gin & Rum Festival?2022-11-17T11:59:05+00:00

If you have any other questions, feel free to email us at info@ginandrumfestival.com

What happens if the Festival is postponed or cancelled?2022-11-17T12:34:02+00:00

In the event that a Gin & Rum Festival can not go ahead for any reason, your tickets for the Gin & Rum Festival will be transferred automatically to the postponed date. If you cannot make this date, you can also transfer your ticket to any Gin & Rum Festival.

In the event that a Gin & Rum Festival is cancelled and an alternative date can not be confirmed by the Gin & Rum Festival, all tickets will be refunded to your original point of purchase.

When will I get my shop order?2020-07-31T10:36:21+01:00

Delivery will take 2-3 working days; please ensure contact information is correct during checkout to get notifications and track your parcel.

Can I transfer my tickets to another Festival?2022-08-11T21:32:52+01:00

Tickets cannot be transferred to any other event.

Can I still claim my free items if I do not attend?2022-11-17T11:58:11+00:00

Free items included with tickets are only valid for attendees. These cannot be claimed on behalf of another ticket holder.

LEGAL STUFF – EVENTS

This is a strictly 18+ event, no one under the age of 18 (this includes babies/children in prams) will be allowed entry into our events. As this is an 18+ event you may be asked to show ID ( Passport, Driving Licence or PASS Card) if you are lucky enough to look under 25. If you are unable to provide ID, you will not be admitted into the festival even with a valid ticket. Dogs are strictly prohibited at all Gin & Rum Festivals due to healthy & safety regulations surrounding our use of glass.

Gin & Rum Festival reserves the right to carry out photography and/or video recording at their events for publicity purposes and to reproduce images and footage on our website. By entering into this Agreement, you agree that Gin & Rum Festival and any party authorised by the Gin & Rum Festival may use such images in perpetuity and in any format whatsoever. You further agree that copyright in these materials is owned by Gin & Rum Festival. The current smoking legislation regarding smoking in public places applies at all of our festivals. The use of E-Cigarettes is not permitted at our festivals except in designated smoking areas. Please be aware that for your security, we may on occasion conduct bag searches on entry to the festival. Gin & Rum Festival reserve the right to make any changes to our Festival at any time.

To ensure that everyone can have an enjoyable experience, we reserve the right to refuse admission to disruptive or aggressive attendees even if a valid ticket is produced. No refund will be issued in this case.

Only food purchased within Gin & Rum Festival may be consumed within the event.

It is the attendee’s responsibility to take care of their Gin & Rum Festival copa glass. In the case of breakage, glasses will only be replaced at the retail price of £5.00 each.

It is the attendee’s responsibility to take care of all personal items. Gin & Rum Festival will not be held responsible for any loss, theft or damage to personal belongings.

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