Cashless 2018-03-23T18:03:46+00:00







Choose Your Event


Derby

31 March – 01 April

TOP UP

Burton

06 May

COMING SOON

Sheffield

18 – 19 May

COMING SOON

Leeds

01 – 02 June

COMING SOON



Hastings

09 June

COMING SOON

Portsmouth

15 – 16 June

COMING SOON

Leicester

22 – 23 June

COMING SOON

Manchester

03 – 04 August

COMING SOON



Blackpool

10 – 11 August

COMING SOON

Peterborough

24 – 25 August

COMING SOON

Liverpool

31 August – 01 Sept

COMING SOON

Birmingham

07 – 08 September

COMING SOON



Swindon

09 – 10 November

COMING SOON

Hull

05 – 06 October

COMING SOON



FAQs




WHAT IS AN RFID WRISTBAND? 2018-03-23T16:58:41+00:00

The RFID wristband is a wristband with an RFID chip in it that acts as your electronic wallet, allowing you to make purchases without the hassle of cash or card transactions.

WHERE AND WHEN WILL I USE MY WRISTBAND DURING THE EVENT? 2018-03-23T17:01:23+00:00

Your RFID wristband will be the only payment method accepted throughout the event (except at our food stands) and will allow you to purchase gin, items from our off licence and bars. Please be aware that you are unable to purchase food with your electronic token wristband. cash and card facilities will be available for these outlets only.

HOW DO I GET MY WRISTBAND? 2018-03-23T17:02:09+00:00

As you enter the festival you will exchange your ticket for your own RFID wristband.

HOW DOES IT WORK? 2018-03-23T17:02:45+00:00

Your RFID wristband is used to access the festival and to pay for drinks, merchandise and off license. After ordering, you simply tap your wristband against one of the readers. Once the transaction is confirmed, the amount is automatically deducted from your wristband’s balance.

HOW DO I PUT CREDIT ON MY WRISTBAND? 2018-03-23T17:03:58+00:00

You can do this in two ways:
1. Create your cashless account at: http://www.bit.ly/TopUpDerbyGRF

2. Once you’re inside the festival you can top up your wristband with credit at any one of the top-up stations.

WHAT HAPPENS IF I RUN OUT OF CREDIT? 2018-03-23T17:07:18+00:00

No problem. Visit any one of the Top-up stations to reload your wristband…as many times as you’d like.

HOW DO I KEEP TRACK OF MY BALANCE? 2018-03-23T17:08:40+00:00

You will be able to check the balance of your wristband whenever you want, at any bar, vendor, Top-up station, or info point. Simply ask for a balance check, tap your wristband against one of the readers and instantly know your balance.

SO, WHAT IF I HAVE LEFTOVER CREDIT WHEN THE FESTIVAL ENDS? 2018-03-23T17:09:28+00:00

Don’t worry! You can get an online refund. You’ll just need the numbers on the back of your wristband, so don’t throw it away after the festival ends! The online refund facility will be live 24h-36h post event. You will be able to apply for a refund for 7 days by visiting the link on our site. Requests made after the 7 days will not be accepted. A £2 administration/admin fee will be applied to all online refund requests.

CAN I SHARE MY WRISTBAND WITH A FRIEND? 2018-03-23T17:10:08+00:00

No, because each RFID tag on each wristband is associated with one individual customer. Wristbands that have been removed, cut, or visibly tampered with will not be accepted as valid.

WHAT’S SO GREAT ABOUT THESE WRISTBANDS? 2018-03-23T17:12:02+00:00

RFID wristbands present many great benefits to YOU. You’ll save loads of time as RFID significantly reduces queues at vendors and bars. Also, you won’t have to worry about counting and keeping track of tokens/cash or waiting for your card transaction to be accepted. It’s also super easy to use and the credit is valid for the entire festival!

I’M STILL A BIT CONFUSED, HOW CAN I GET HELP? 2018-03-23T17:12:41+00:00

No problem! Come to the festival and our trained customer service personnel will assist you during the entire festival. You’ll see, it’s actually quite simple.